Optimize CX Helps Increase Customer Satisfaction & Agent Productivity
Let us help you migrate your contact center to the cloud
CCaaS Migration Services
CCaaS Migration Services
CCaaS Migration Services
Optimize CX helps organizations considering migrating their contact center to the cloud by providing services that include RFP creation and evaluation, detailed CCaaS feature comparison scorecards, cost analysis, business case development, workflow analysis, systems integration design, customer analytics design and program management.
CX Enhancement Services
CCaaS Migration Services
CCaaS Migration Services
Optimize CX helps organizations increase customer satisfaction and agent productivity by integrating CRM and ERP applications for screen pops and customer journey logging, creating and optimizing contact center scripts, enabling chat based interaction channels, implementing voice and chat bot automation and implementing quality and workforce management.
Project Delivery Services
Project Delivery Services
Project Delivery Services
Optimize CX offers project delivery services including gathering and documenting detailed requirements, creating and documenting detailed contact workflows and solution design, implementing contact center scripts, creating and delivering agent training, creating and executing integration test plans and providing cutover support and project management.
BIZ Development Services
Project Delivery Services
Project Delivery Services
Optimize CX offers CCaaS Providers and Integrators with business development services such as completing contact center competitive market research, defining product requirements, creating product design documentation, marketing collateral, and user guides, setting up demo systems and assisting with RFP responses.